Refund Policy, Returns and Exchanges

Shipping

Most in stock items are shipped within 2-3 days. Made to order items ship in 4-6 weeks unless specified otherwise. We make all attempts to keep shipping time frames accurate in the product description. If you have a specific date you need the product for gifting, occasions or due dates, please mention it in the instructions/ comments box during checkout and we will try to accommodate your request and will inform you if we cannot.

Iron furniture that we carry is made in California, and takes about 10 weeks for production. Currently we offer free rush upgrade that takes 4 weeks time for production (10% rush fee is waived). This offering stays until the supply chain delays are resolved.

Returns

If you would like to return or exchange an item, you must contact us prior to sending anything.

  1. We only consider returns or exchanges within 7 calendar days of delivery. Please request a Return Authorization (RA) number from us, which is valid for 10 days by emailing us at orders@jackandjillboutique.com with your full name, your order number and reason for return. Upon receipt of your request, we will review the request and reply to you via email with an RA number and return instructions. Items shipped back to us without a return authorization number will not be accepted and will be returned to you at your cost.
  2. Items must be returned in original, unworn and unused condition and must be enclosed in original packaging within the time frame listed above. Everything must be in resell-able condition and free of dirt, wear and tear. Should an item be returned in unacceptable condition or after the time frame allowed, the order will be shipped back to you at your expense.
  3. We encourage you to send all returns via insured mail for protection against loss or damage.
  4. Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
  5. Personalized, custom painted furniture and all other custom made items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may attempt to do so within 2 business days of your original order date. We will contact the artisan immediately to attempt to stop production of your customized item. If they have already begun production, we may not be able to stop your order, or incur a fee. We will notify you immediately of the situation.
  6. Returned items such as furnishings, lighting and stock rugs may be subject to a re-stocking fee of up to 15% in addition to the shipping & handling charges. Please contact us if you have any questions.
  7. All sale items are final sale.
  8. Please take time to inspect all items carefully- immediately upon receipt- for any damage that may have occurred in transit. Contact us immediately (within 2 business days) of any damage. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process. If for any reason your custom item does not arrive with the specifications that you selected when ordering (for example the artisan misspelled a name), we reserve the right to replace and ship the replacement item at no additional charge to you. Any claim for damaged items, defective or incorrect items must be made within 2 business days. Any claims made after 2 business days will not be accepted, and therefore, are unable to be returned or replaced.
  9. Large items shipped via freight - particularly furniture - must be inspected up on arrival, and if there is any obvious damage, the shipment must be refused. This helps in filing proper claims with the freight company. Once  the shipment is accepted, shipment damage claims are usually denied by the freight shippers.

Exchanges

You must request a return, and place a fresh order.

Refunds

Refunds are processed as soon as a return is logged (typically 1-2 days after receipt). Credit to your card will appear within 2-3 days.