SHIPPING POLICIES, RATES AND PROCEDURES
Your card will be charged at the time you place your order, and our baby and children's products are shipped as soon as possible. We will notify you immediately by email if there is a delay expected on your shipment beyond the lead time listed with the product.
Free shipping is offered within the contiguous United States. Canada has a shipping fee but still lower than the actual cost of shipping. Some of our products will require a signature upon delivery.
|FOR ORDERS TOTALING||SHIPPING CHARGES|
$7.95 Flat rate below $50.
Free above $50.
We attempt to offer free shipping for every product now. On some occasions, we are forced to charge shipping when the cost of shipping high, such as heavy furniture items, or shipping it to an international location. In these cases, the shipping is added as a surcharge in the product page itself.
Unlike other retailers, this free shipping offers stands even if there are other sale items and special coupons utilized.
|Returns||If there are returns or exchanges, unfortunately, we have to recoup the cost of shipping that we spent in getting the product you and/or back to us.|
Certain items, such as larger kids' furniture pieces including baby cribs, armoires, nursery chairs, etc... which are bulky and heavy, require extra care and will incur a Delivery Surcharge, in addition to the appropriate charge outlined above.These charges will be shown on the individual product page. We try to offer free shipping wherever possible on these items too.
Many of our baby nursery decor and gift products and our children's decor and gifts qualify for free shipping. If you decide to return an item that shipped free, you will be credited for a full refund minus the shipping cost we incurred. When furniture items have free shipping offers, no other discounts can be applied to the same order.
At this time, we offer limited international shipping through our baby store's checkout system. If you are interested in purchasing items from our site and live outside of the contiguous USA, please call our studio for information. We can obtain the shipping fees for your area based on the package size and weight. In any case, we can not offer you the shipping rates listed on the site. Please note that you will be responsible for any applicable custom duties in your country. Shipping to Canada has been added recently, and it is not valid for furniture and heavy items.
Delivery to Post Office Boxes
Most of our products will ship via UPS or FedEx, which don't deliver to PO boxes. We will reach out to you if USPS is not an option and you used a PO box address.
Drop Shipped Items
We are unable to stock every product in our baby boutique. Many items will ship directly from our artisans to your door and will therefore have the artisan's return address label on the box.
Baby furniture, children's furniture and other bulky or heavy items require special handling and will incur a delivery surcharge in addition to the standard shipping rates provided on the product page. All delivery surcharges are shown on each product page and are included in the product price as a "Shipping Surcharge" or "Delivery Options". Damaged Products (for Non Furniture Related Orders) Insurance and delivery confirmation are included for all shipments. Jack and Jill Boutique is committed to ensuring that you receive your products in the best condition. We ship using reliable methods, including UPS Ground, FedEx Ground and/or USPS Mail for all purchases. If your package is damaged in transit, notify us via email at firstname.lastname@example.org within 2 business days of delivery and save the packaging. (Claims will not be processed after the 2 day period.) Your shipper might require you to provide the damaged packaging in order to process the insurance claim. We will provide replacements, whenever available, for lost or damaged goods or provide a full refund of your purchase price.
Large, bulky items, including nursery furniture and kids furniture, typically ship via freight carrier, which generally takes about 2-3 weeks depending on the origination location and the delivery location. Consider this transit time in addition to the regular lead time listed for the product on our website. Freight companies will contact you a few days before delivery to schedule a delivery date and time frame that works for you. You must be present to receive, inspect and sign for your shipment. The majority of freight carriers offer delivery times Monday thru Friday from 9 AM to 5PM. Standard freight drivers will deliver furniture to your driveway only.(Referred to on the product pages as "Front Door Delivery" or "Curbside Delivery".) It will be YOUR responsibility to remove the furniture from the back of the truck and take it into your home. Please be sure to have a person or two available to assist you. It is not the driver's responsibility to do any more than to get the product shifted to the back of the truck for you. "In Room Delivery" includes placing the items inside the threshold of your home or in a particular room, depending on the freight company. (Assembly service is not provided by the driver/delivery personnel with either of these two delivery options.) "Premium Delivery", which can include light assembly and removal of all packaging materials, can often be arranged for an additional fee. Please contact us via email at email@example.com for Premium shipping rates and include your address for an accurate quote. Please bring to our attention, any specific arrangements needed to gain access to your residence such as spiral staircases, or freight elevators, etc..., as additional fees or surcharges may apply. Please note that due to the extra care and handling involved with our Premier Delivery service the shipping time may be extended up to 1-2 weeks beyond standard shipping times. Shipping times will vary based on ship to address. Freight items can ONLY be shipped within the 48 contiguous states.
Upon arrival of your order, you are responsible for performing a thorough inspection of your products while in the presence of the driver. Though rare, damages may occur in transit. If you find any signs of damage to the item's packaging, it is imperative that you note the damage on the driver's delivery ticket. If you sign the delivery ticket without notating any damage, we cannot assist you in the repair or replacement of the merchandise. Notify us immediately (within 24 hours of delivery) via email of any damages noted. Otherwise we cannot assist you in repair or replacement of the item.