To place an order by phone please call between:
9:00 am - 7:00 pm (EST), Monday through Friday
9:00 am - 5:00 pm (EST), Saturday
12:00 pm - 7:00 pm (EST), Sunday
Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status and swatch samples.
|Customer Service Lines||(888) 543-6363 (toll free)|
|RETURNS||Email at firstname.lastname@example.org for return authorization or call the above number|
|OFFICE||Jack and Jill Boutique
2110 Gardner Cir W Aurora, Illinois 60503
New Product Submission
Jack and Jill Boutique are on the lookout for new artists and designers. Please send submissions to email@example.com. Samples are non-returnable.
Best Price GUARANTEE!
We strive to ensure our products' prices are competitive in the online market. Many of our artisans strictly enforce a minimum price for their products. We respect the position of these artisans and therefore adhere to their retail price requirements. However, if you find the exact product featured on another website for less, including a free shipping offer, we will match that price. Simply email us with a link to the product on the other website and we will contact you with a discount code for making your purchase on our website at the lower price. We will also throw in a special offer on a future purchase for your loyalty to us!
We accept credit card payments from Visa, MasterCard, American Express, and Paypal. You can use Bill Me Later with your paypal account for financing options. Approval of such financing solely rests with Paypal and not Jack and Jill Boutique.
Jack and Jill Boutique's products are of the highest quality and are often custom made to order products that ship directly from our artisans. Due to the hand crafted nature of many of our products, they are subject to varying lead times. Each designer has an approximate shipping time listed with their product. All items ordered together may not arrive in the same box or at the same time. If you need something urgently, please email our customer service department indicating the item you are interested in purchasing, as well as your desired delivery time and the city in which you live. We will contact the artisan to check on the product's availability before you place your order. Jack and Jill Boutique cannot be held responsible for delays beyond the estimated delivery times listed with the product. Furniture shipments typically take 2-3 weeks, although that will vary depending on where the freight is shipping from, as well as your final delivery destination. Be sure you consider the transit time in addition to the regular lead time listed next to the product in our store. Note that because we process your order as quickly as possible, we are unable to cancel orders after they are placed.
Please note that the shipping lead times for individual products are noted to the best of our ability on our site. However in some circumstances we are notified by the manufacturer that your product is on back order or discontinued only AFTER we contact them with our request to ship your order. In such cases, we will notify you of the delay as soon as we receive such notices from the manufacturer. We apologize for any inconvenience this might cause. If an item is backordered, we will contact you via email with an approximate shipment date. At that time, you can determine whether you wish to continue with the order or cancel the item. You may contact our customer service department prior to placing your order to check on availability if timing of shipment is a concern. All orders are charged immediately upon checkout. If you choose to cancel a backorder, a refund will be posted to your original method of payment if refund is requested within 60 days of placing your order. Otherwise a company check will be mailed to you. If you decide to cancel a backorder, you must do so within 24 hours of notification of the backorder. If you attempt to cancel a backordered item and we find that it has already shipped, you will need to refer to our return policy for instructions.
Sales TaxNo sales tax will be charged to items delivered outside of Illinois. Jack and Jill Boutique is required to collect up to 8.25% sales tax depending on county to orders shipped within the state of Illinois.
International OrdersAt this time, we do not offer international shipping through our store's checkout system. If you are interested in purchasing items from our site and live outside of the contiguous USA, please call our studio for information. We can contact manufacturers to inquire about the possibility of shipping to your location, as well as obtain the shipping fees for your area. In any case, we cannot offer you the shipping rates listed on the site. Your shipping will be significantly higher.
RETURNS AND EXCHANGES
In Stock ItemsIf you would like to return or exchange an item, you must contact us prior to sending anything. We only consider returns or exchanges within 7 calendar days of delivery. You will need to request a Return Authorization (RA) number from us, which is valid for 10 days. Please email us at firstname.lastname@example.org to submit a return request. Please include your full name, your order number and reason for return. Upon receipt of your request, we will review the request and reply to you via email with an RA number and return instructions. Items shipped back to us without a return authorization number will not be accepted and will be returned to you at your cost. Items must be returned in original, unworn and unused condition and must be enclosed in original packaging within the time frame listed above. Everything must be in resell-able condition and free of dirt, wear and tear. Should an item be returned in unacceptable condition or after the time frame allowed, the order will be shipped back to you at your expense. Shipping fees are non-refundable. If your order shipped free, you will be credited for a full refund minus shipping fees our store has incurred from your order. Please do not ship any returns back to our suppliers. All returns must be shipped back to Jack and Jill Boutique or a location provided with your RA number. Any returns shipped back to our suppliers, without authorization from us, will incur a 35% restocking fee. We encourage you to send all returns via insured mail for protection against loss or damage.
- Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
- Personalized, custom designed furnishings and all other custom made items require payment in full upon order and cannot be returned. If you wish to cancel a custom order, you may attempt to do so within 1 business days of your original order date. We will contact the artisan immediately to attempt to stop production of your customized item. If they have already begun production, we may not be able to stop your order. We will notify you immediately of the situation.
- Returned items such as furnishings, lighting and stock rugs may be subject to a re-stocking fee of up to 25% in addition to the shipping & handling charges. Please contact us if you have any questions.
- All sale items are final sale.
Returning or Exchanging Free Shipping Items
If you choose to return an item that was shipped free, you will be refunded the item price minus standard shipping rates. If you choose to exchange an item that was shipped via free standard shipping for another item that qualifies for free standard shipping, a standard shipping charge will be added to complete the exchange to cover our shipping costs.
Sale ItemsAll sale items and any other items specifically noted are considered final sale. Once the order is placed, your order for sale items cannot be canceled, exchanged or returned.
Custom ProductsThe products offered in our boutique are not found in your average store. Our artwork, bedding and window treatments are custom-made or hand-crafted by skilled artisans specifically for your order and therefore, are not returnable. Custom items include, but aren't limited to any personalized or monogrammed item as well as all bedding. If you are at all uncertain if what you are ordering is considered to be a custom product, please contact us prior to checkout to verify. Orders for all custom items cannot be canceled once placed.
Furniture, Rugs and LightingAll furniture and upholstery purchases (rockers, gliders, ottomans, headboards, etc...) are considered final sale and therefore are not returnable or refundable. Some lighting companies will not allow returns. If you are uncertain if what you are ordering is considered a final sale, please contact us prior to checkout to verify. Orders for all such items cannot be canceled once placed. All returned rugs and lighting will incur a 25% restocking fee. A return authorization is necessary for returning rugs and lighting. Rugs need to be clean and must be returned in their original packaging and with all labels/tags intact.
Damaged or Defective ItemsPlease take time to inspect all items carefully- immediately upon receipt- for any damage that may have occurred in transit. Contact us immediately (within 2 business days) of any damage. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process. If for any reason your custom item does not arrive with the specifications that you selected when ordering (for example the artisan misspelled a name), we reserve the right to replace and ship the replacement item at no additional charge to you. Any claim for damaged items, defective or incorrect items must be made within 2 business days. Any claims made after 2 business days will not be accepted, and therefore, are unable to be returned or replaced.
Additional InformationAt Jack and Jill Boutique, we strive to provide the most accurate product and pricing information to our customers at all times. However, on rare occasions, errors do occur, in which case we reserve the right to correct any errors or inaccuracies on the site and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately back to your credit card. Thank you for your understanding.
PrivacyJack and Jill Boutique is family owned, and we will never sell or share any of our customers' personal information.
Customer Service (Between 9:00 a.m. and 5:00 p.m. Central)
1-888-543-6363 (Toll Free)